Terms and Conditions

IRLhosting Terms and Conditions

Last updated: November 3, 2026

1. Introduction

1.1 These Terms and Conditions govern your use of services provided by IRLhosting ("us," "we," or "our"), a hosting and streaming services business operated from Japan. Our services include hosting, streaming infrastructure, and digital products for IRL streaming.

1.2 By ordering or using our services, you agree to these Terms and Conditions and any applicable service specifications, billing terms, and refund policy made available to you before purchase. If you use the services on behalf of an organization, you confirm that you are authorized to bind that organization.

1.3 Nothing in these Terms and Conditions excludes or restricts rights or remedies that cannot lawfully be excluded or restricted.

2. Services

2.1 The features, resources, limits, and pricing of your service are those specified in your order or applicable service description. Material changes to an existing service are subject to Section 8.

2.2 We aim to provide reliable service but, unless expressly agreed otherwise, do not guarantee uninterrupted or error-free operation. Maintenance, technical failures, internet connectivity, and third-party platforms or providers may affect availability or performance.

2.3 We will provide reasonable advance notice of planned maintenance likely to materially affect your service where practicable. Urgent maintenance or protective action may be carried out without advance notice.

3. User Obligations

3.1 You must keep your account information accurate, take reasonable steps to protect your login credentials and streaming keys, and promptly notify us of suspected unauthorized access. You are responsible for use of your account by you and anyone you authorize to access it.

3.2 You must comply with applicable laws, third-party software licenses, and the rules of streaming platforms you use. You must have the rights and permissions necessary for content you upload, store, transmit, or broadcast.

3.3 You must not use the services for unlawful activity, infringement of intellectual property rights, malware distribution, unauthorized access, denial-of-service attacks, or activities that materially interfere with our systems or other customers. You must comply with the infrastructure protections in Section 11.

3.4 Unless backups are expressly included in your purchased service, you are responsible for maintaining separate copies of your content, recordings, and settings. This does not exclude our responsibility where applicable law requires otherwise.

4. Payment and Billing

4.1 Fees, billing periods, and any setup charges are disclosed before purchase. Changes to recurring fees will apply prospectively, with reasonable advance notice and an opportunity to cancel before the changed price takes effect.

4.2 Payment is due in advance. Where recurring billing is agreed at checkout, the service renews for the stated billing period until cancelled. We may suspend services for overdue payment after reasonable notice, subject to applicable law.

4.3 Refund eligibility is governed by the refund policy made available before purchase, including any clearly disclosed exclusions for setup work or digital products, subject to Sections 5, 10, and 11 and any rights required by applicable law.

4.4 Cancellation stops future renewals once it takes effect but does not, by itself, create a right to a refund for service already provided. Refunds or credits for unused service are governed by these Terms and Conditions, the applicable refund policy, and mandatory legal rights.

5. Suspension and Termination

5.1 We may suspend access where reasonably necessary to investigate a suspected material breach, address a security threat, prevent harm to our systems or other users, or comply with a legal obligation. Suspension will be limited in scope and duration where reasonably practicable.

5.2 We may terminate affected services or your account for a material or repeated breach of these Terms and Conditions. Where a breach can reasonably be remedied without material risk, we will ordinarily provide notice and a reasonable opportunity to remedy it. Serious security violations, unlawful activity, or material violations of Section 11 may result in immediate termination without prior notice where permitted by applicable law.

5.3 You may request cancellation through our billing portal or customer support, subject to your service's billing terms, the applicable refund policy, and Section 10. Simply ceasing to use a service does not cancel it.

5.4 When termination takes effect, access to the affected service ends. You should export your own content and settings before your requested cancellation date. Unless otherwise agreed or required by law, we do not guarantee retention or recovery of data after termination.

5.5 If we permanently discontinue a prepaid service for reasons unrelated to your breach, we will refund the unused portion of the prepaid service period. This does not limit any additional remedies required by applicable law.

6. Limitation of Liability

6.1 To the extent permitted by applicable law, we are not liable for indirect, incidental, or consequential losses arising from the services where our liability results from ordinary negligence.

6.2 To the extent permitted by applicable law, our total liability arising from ordinary negligence in connection with an affected service is limited to the total fees you paid for that service.

6.3 The exclusions and limitations in Sections 6.1 and 6.2 do not apply to fraud, willful misconduct, or gross negligence by us, our representatives, or personnel, or to any liability that cannot lawfully be excluded or limited. They do not restrict mandatory refund rights, termination rights, or other statutory remedies.

7. Intellectual Property

7.1 IRLhosting's branding, proprietary software, documentation, and other proprietary materials are owned by or licensed to us. Purchasing a service grants only the rights necessary to use that service as authorized; it does not transfer ownership of our intellectual property.

7.2 You may not reproduce, distribute, or commercially exploit our proprietary materials or branding without our prior written consent, except as expressly permitted by these Terms and Conditions or applicable law.

7.3 You retain your rights in your own content and materials. Third-party and open-source software remains subject to its applicable licenses. These Terms and Conditions do not claim ownership of that software or restrict rights granted directly to you by its rights holders.

8. Changes to Terms and Services

8.1 We may update these Terms and Conditions or our services for legitimate operational, technical, security, or legal reasons. Changes to existing contracts will take effect only where permitted by applicable law or with valid customer consent.

8.2 We will make the revised terms and their effective date available on our website. For material changes affecting existing customers, we will also provide reasonable advance notice through the account email address or billing portal. Shorter notice may be given where reasonably necessary to address urgent legal or security requirements, to the extent permitted by law.

8.3 If a change materially reduces the features of your prepaid service, you may cancel the affected service before the change takes effect and receive a prorated refund for the unused prepaid period. Changes will not retroactively make previously permitted conduct a breach.

9. Governing Law and Jurisdiction

9.1 These Terms and Conditions are governed by the laws of Japan, subject to any mandatory consumer protection laws that apply to you.

9.2 To the extent permitted by applicable law, the courts having jurisdiction over IRLhosting's principal place of business in Japan shall have exclusive jurisdiction over disputes arising out of or relating to these Terms and Conditions or our services.

9.3 Nothing in these Terms and Conditions limits any consumer rights that cannot lawfully be excluded or restricted, including any right to bring proceedings before another court under applicable law.

10. Early Termination Near Billing Due Date

10.1 If your requested cancellation date falls within five (5) days of your next scheduled billing due date, we may bring forward the termination of the affected service by no more than five (5) days where reasonably necessary to prevent renewal, billing, or administrative conflicts. We will notify you of the adjusted termination date in advance where reasonably practicable.

10.2 If we end your service early under this section, the unused portion of your prepaid service period will be credited to your account on a prorated basis. You may request a refund instead of account credit. We will not charge a renewal fee solely because of this administrative adjustment.

10.3 This section applies only to administrative adjustments to your requested cancellation date. Termination for a material violation of Section 11 is governed by that section. Nothing in this section limits your mandatory legal rights.

11. Infrastructure Protection and Unauthorized Access

11.1 You must not, without our prior written authorization, reverse engineer, decompile, disassemble, or otherwise attempt to discover, extract, or reconstruct the source code, internal architecture, or implementation of IRLhosting's proprietary, non-public systems. This includes our management software, automation scripts, provisioning systems, internal configurations, and security mechanisms.

11.2 You must not attempt to access systems, accounts, data, credentials, or infrastructure beyond the scope of your authorized service; bypass security controls, account isolation, licensing restrictions, or service limits; or disable or interfere with our management or security components. Probing, vulnerability scanning, or penetration testing of our underlying or shared infrastructure requires our prior written authorization. Remote desktop or administrative access does not grant permission to access or interfere with resources outside your authorized service.

11.3 You must not copy, export, distribute, disclose, or use our proprietary, non-public code, scripts, configurations, credentials, or technical documentation except as necessary for your authorized use of the service or with our prior written consent. This includes using such materials to reproduce our systems or assist another person or business in doing so. You must not direct or knowingly assist others to carry out activities prohibited by this section.

11.4 These restrictions do not prohibit normal use and configuration of your purchased service, reasonable troubleshooting within your authorized environment, viewing ordinarily available hardware or performance information, or accessing and exporting your own content and settings. They do not limit rights granted under applicable open-source or third-party licenses, rights that cannot lawfully be restricted by contract, or disclosures required or protected by applicable law.

11.5 If you unexpectedly encounter another customer's data, internal credentials, or access to resources outside your authorized service, you must stop accessing those materials and promptly notify us through customer support. Good-faith reporting of a suspected vulnerability does not itself violate this section and does not authorize further testing, copying, or access.

11.6 If we reasonably determine, based on available evidence, that you have committed a material violation of this section, including an unsuccessful attempt to carry out a prohibited activity, we may terminate the affected services or your account immediately, without prior notice where permitted by applicable law. Notwithstanding Section 4.3 or any general refund policy, fees paid for services terminated for such a violation, including unused prepaid service periods, will not be refunded or credited except where required by applicable law. Any retention of fees remains subject to applicable restrictions on cancellation charges, penalties, and unfair contract terms. Suspected violations may result in temporary suspension under Section 5.1 while we investigate.